Operation Insights

Overview

Operation Insights is a data integration and operational strategy model that connects student support touchpoints across units to improve visibility, coordination, and decision-making. By organizing and activating student-level engagement data, Operation Insights enables institutions to more effectively deliver support, allocate resources, and manage student support teams.

This work establishes the foundation for AI-ready infrastructure by ensuring that data is structured, connected, and actionable in practice.

The Challenge

Student support in higher education is often fragmented across units, systems, and roles. Institutions collect large amounts of data, but it is rarely integrated in ways that provide a complete picture of how students engage with support services.

As a result, institutions struggle to:

• understand how support is delivered across the student experience
• identify gaps or redundancies in services
• allocate staff and resources effectively
• use data to inform real-time decision-making

Without coordinated, student-level data, it is difficult to scale support strategies or effectively implement AI-enabled solutions.

What We Do

• Integrate student support touchpoint data across multiple units and systems
• Organize and structure data to reflect the full student support experience
• Develop dashboards and analytic tools to support decision-making
• Identify patterns in student engagement and service delivery
• Support staff and leadership in using data to improve coordination and effectiveness
• Align data infrastructure with emerging AI applications and institutional strategy

How This Work Is Different

Operation Insights is built within the operational realities of higher education. Rather than assuming ideal data systems or workflows, this work integrates existing structures and builds practical solutions that can be implemented and sustained by staff.

It focuses not only on data collection, but on data organization, interpretation, and use in decision-making. By connecting data to daily operations, Operation Insights ensures that insights translate into action.

This approach also prioritizes building the foundational infrastructure necessary for effective AI implementation, rather than applying AI tools in isolation.

Impact

• Improves visibility into how student support is delivered across units
• Strengthens coordination and alignment among support teams
• Enables more strategic allocation of staff and resources
• Supports data-informed decision-making at multiple levels of the institution
• Establishes the foundation for scalable, AI-enabled student support systems

Partners

EAB

DataKind

UCF Academic Success Coaching

UCF Office of Academic Advocacy

UCF Student Success Technology Team

UCF Dixon Career Development Center

UCF Analytics and Integrated Planning